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Terms & Conditions

(effective 01 Aug 2024 till 31 July 2025)

Part A: GORUS FOREST FARM (FARMSTAY):

OWNERSHIP & WEBSITE

  1. This website is owned and operated by Gorus Forest Farm, a Sole Proprietorship owned by   Mr. Ashwin Vijay Paranjpe and it is registered under the Maharashtra Shops and Establishments (Regulation of Employment and Conditions of Service) Rules, 2018, bearing registration number 2331000317888856.

  2. Gorus Forest Farm is also registered under Food Safety and Standards Authority of India (FSSAI) bearing registration number 21524083005462.

  3. Gorus Forest Farm uses this website (https://www.gorusforestfarm.com) to provide information about its products & services to consumers and to sell two main categories of products/ services: (a) Farmstay (including snacks for farmstay guests) and (b) Outdoor Experiences (including nature camps, farm visits, workshops, study tours, outdoor activities, etc.).

  4. Payments made to Gorus Forest Farm via payment gateway are credited in its current account no. 409002110081 (RBL Bank, Pashan, Pune 411 021).

BOOKING, PAYMENT, CANCELLATION, CHECK-IN/CHECK-OUT

  1. For Farmstay as well as Outdoor Experiences, booking can be requested by using our website https://www.gorusforestfarm.com/farmstay or writing an email to gorusforestfarm@gmail.com. We generally try to respond within 24 hours.

  2. Upon receiving your booking request, we may ask you additional questions to understand whether our farmstay is the right fit for your needs. Please note that the management reserves all rights to deny your booking request without giving any reasons.

  3. Once your booking request is accepted, we will send you a Payment Link (UPI) and our bank details (NEFT) for making an advance payment of Rs. 3000 per room. Advance payment is required to confirm your booking. Advance payment needs to be made within 48 hours of approving your booking request. If there is a delay beyond 48 hours in paying the advance amount, we will not be able to guarantee your booking.

  4. After we receive the advance amount, we will send you a booking confirmation via email or WhatsApp.

  5. Cancellation Policy: Cancellations can be made, however, the following cancellation charges will be applicable:

    • More than 15 days prior to check-in: Full Refund of advance amount paid by the guest will be given within 5 working days.

    • 7-14 days prior to check-in: 50% advance amount will be refunded within 5 working days.

    • Less than 7 days prior to check-in: No refund will be given.

  6. Check-In time: 12:00 Noon / Check-Out time: 11:00 AM. Please inform us of your time of arrival at least 24 hours in advance.

  7. All guests are requested to present their IDs at the time of check-in. At least two IDs are required. We will photo-copy your IDs and return the originals to you immediately. Accepted IDs (for Indian nationals): Aadhar Card/ PAN Card/ Driving License. Accepted IDs (for foreign nationals): Passport & Indian Visa.

  8. We will present the final bill at least one hour before check-out. Guests are requested to pay the balance amount prior to check-out.

DECORUM & ETIQUETTES

  1. To maintain the serenity of the place, kindly avoid making loud noise or playing loud music at any time.

  2. Since we are located in rural India, please wear appropriate clothing, respecting the local culture.

  3. Please watch where you step – avoid stepping on small plants or a newly planted crops.

  4. Please be kind to our staff. They are from rural communities and primarily do farm work. They are trained in basic hospitality, however, since they understand very few words of English, they may not understand everything you say. In such cases, simple hand gestures are very effective.

  5. Most issues can be avoided through clear and proper communication of expectations. In case any of your expectations/ requests are not being met, please contact the host. Ask the attendant for the host’s phone number so that we can try to solve the problem.

  6. Kindly do not tip the staff directly. We have a staff welfare fund which is available to our staff on a rotation basis. Please have a conversation with the host in case you wish to give a tip/ contribute to the staff welfare fund.

PETS

  1. Pets (dogs and cats) may be allowed on a case-by-case basis. However, please discuss the details with the host prior to your arrival.

  2. Ideally, guests are expected to be near their pets most of the time. Pets are not allowed to sleep on the beds. We will provide a separate mat for your pet for sleeping. Kindly carry pet food with you. We can also provide food to your pet upon request, at an additional cost.

  3. We have three dogs, three cows, and two bulls on this farm. Please treat all animals on the farm with kindness, but do not feed them any food or snacks.

WATER & ELECTRICITY

  1. Water for drinking, cooking and bathing comes from our borewell. We test this water once a year to ensure that it is safe for drinking.

  2. For your drinking water needs, please use the water from the Water Filter kept in the kitchen. We use a simple activated carbon filter which removes the physical impurities from water, however, we do not use RO Filtration System.

  3. Please use water wisely. According to the Bureau of Indian Standards (IS 1172:1993), about 180 liters of water per person per day is required for maintaining good health and hygiene (and should be supplied by hotels).

  4. Hot water is available in all bathrooms. Please turn on the water heater about 15 mins before you have a bath, and turn it off as soon as you finish bathing. Water heaters do not have power back-up. In case there is a power outage and you need to have a bath, please inform the attendant and we will provide you with a bucket of hot water.

  5. Electricity supply in our area is (mostly) reliable. However, we do have a few short-duration power cuts every now and then. All fans and light bulbs are on a 5-hour power back-up. Water heaters and refrigerators are not on power back-up.

  6. This farm runs on 100% solar energy. However, solar electricity is available only when the grid is live and during daylight hours. Thus, we request our guests to use the hot water heaters during daylight hours, as far as possible.

FOOD

  1. We are happy to prepare fresh meals for you on prior request. Kindly request your meals at the time of booking or at the time of check-in.

  2. In case you have any food restrictions/ food allergies please inform us in advance.

  3. Our Meal Plan includes breakfast, lunch, afternoon tea/coffee, and dinner.
    Vegetarian Meal Plan: Rs. 1300 for adults and Rs. 900 for kids aged 8-11 years.
    Non-veg Meal Plan: Rs. 1700 for adults and Rs. 1300 for kids aged 8-11 years.
    Note: For non-veg meal plan, the breakfast will be eggs (fried egg/ omelet/ scrambled egg/ bhurji) and a non-veg dish will be served either for lunch or for dinner (not both).
    For both meals plans, kids aged 7 years or less will not be charged for food.
     

  4. Meal timings:
    Breakfast: 9:00 am to 10:30 am
    Lunch: 1:00 pm to 2:30 pm
    Afternoon Tea: 4:00 pm to 5:00 pm
    Dinner: 8:00 pm to 9:30 pm
     

  5. Room service is not available. We will keep the food and cutlery on the dining table during the designated meal timings. During meal timings, our staff will be available to serve you food. In case you miss the meal timings, we will prepare your food and keep it on the dining table. You are requested to warm the food on the gas stove and help yourself. After you finish your meal, kindly keep the used plates/ pots/ pans in the kitchen sink so that our staff can clean them later. If any food remains, please transfer the food into small containers, cover the containers with a lid, and put them in the fridge in order to avoid food wastage.

  6. We request all guests to have their meals in the dining room or in the verandah and keep the used plates in the kitchen sink only. In case you have your meals in the open area under the Peepal tree, kindly ensure that you do not litter or keep leftover food and used cutlery in that area. Please bring the food and cutlery into the kitchen and close the kitchen door. Left-over food can attract ants and rodents to your rooms!

SMOKING

  1. Smoking of tobacco is not allowed in the rooms, bathrooms or in the dining area. Smoking of tobacco is allowed in designated areas only.

  2. Do not throw cigarette butts in the verandah, in your rooms, bathroom, or anywhere else on the farm. Please throw cigarette butts in a specially provided cigarette disposal bin/ ash-tray only.

WILDLIFE

  1. Since we are located very close to the forest, you may see a snake or two every now and then. In such cases, do not panic or make any sudden movements. Walk away slowly (do not run). The snake will not harm you or follow you.

  2. Do not attempt to kill or injure any snake. If you try to hit them with a stick or stone, they can attack you in self defense. In the unlikely event of a snake bite, do not panic. Inform the staff/host immediately; anti-venom treatment is available in the nearby government hospital in Paud.

  3. Do not disturb or injure other wildlife such as monkeys, deer, birds, butterflies, frogs, etc.

SAFETY

  1. Please wear footwear every time you step out of your room, and especially when you walk in the farm.

  2. Do not venture out at night (after sunset), since the risk of unknowingly stepping on a snake or getting bitten by other reptiles or insects is greater at night.

  3. When you go out during the day, please keep your valuables in the room and lock the room. We cannot take responsibility for your valuables if you go out and your room is left unlocked.

THINGS THAT ARE NOT IN OUR CONTROL

  1. The local villagers use loud-speakers during events such as weddings, birthdays, cultural events and festivals. In such cases, there is significant noise that can travel a long distance and disturb the guests at the farmstay. During certain occasions such as “Kakad-Aarti” or “Akhand Harinam Saptaha” or “Navratri”, the singing/ music can sometimes continue throughout the night, from 11 PM till 7 AM. We will inform the guests in advance if a booking is made during these festivals. Although these festivals are an important part of Indian culture, the trend of using loud-speakers is a recent phenomenon which is causing significant noise pollution in most parts of India. As people become more aware about the adverse effects of noise pollution, the practice of using loud-speakers on very high volume will hopefully reduce in future. But for now, the noise factor from the village is not in our control. If you are getting disturbed by the loud noise, we can provide you with ear plugs. On the other hand, if you don’t mind the noise and want to take part in the cultural events, please let us know and we will accompany you to the nearby temple/ home so you can participate in the cultural events such as bhajans, kirtans, and other forms of folk and traditional music.

  2. This farm is special and enjoyable mainly because of the forest and wilderness around it. If we want to enjoy nature, we cannot completely keep out other creatures that live in the surrounding ecosystem. Therefore, we cannot fully prevent wildlife from coming into the farmstay area. Although we try our best to keep frogs, rodents and insects away from the farmstay facilities, please don’t be upset if you see any of these creatures around the facilities. In such cases, kindly inform the staff and they will try their best to move the creatures away from the facilities, without harming them.

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© Gorus Forest Farm 2024                www.gorusforestfarm.com                Email: gorusforestfarm@gmail.com

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Part B: Wof Zerash Farm Produce

OWNERSHIP & WEBSITE

  1. Wof Zerash Farm produce is a Sole Proprietorship owned by Mr. Ashwin Vijay Paranjpe and is registered under the Maharashtra Shops and Establishments (Regulation of Employment and Conditions of Service) Rules, 2018, bearing registration number 2331000317948151.

  2. Gorus Forest Farm is also registered under Food Safety and Standards Authority of India (FSSAI) bearing registration number 21523083005934.

  3. Wof Zerash Farm Produce uses the website owned and operated by Gorus Forest Farm to provide information about its products and services to the consumers and to sell products such as coffee, spices, fruit juices, beverages, and other food products. 

  4. The main website is hosted under the domain name https://www.gorusforestfarm.com and products sold by Wof Zerash Farm Produce are listed and sold under the sub-domain https://www.gorusforestfarm.com/wofzerash

  5. Payments made to Wof Zerash Farm Produce via payment gateway are credited in its current account no. 409002133066 (RBL Bank, Pashan, Pune 411 021).

FOOD PRODUCTS - REFUND & RETURN POLICY

  1. Food products (including but not limited to coffee, spices, jams, juices, beverages, etc.) once purchased need to be consumed prior to the “best before” date and need to be stored under the recommended storage conditions printed on the product label.

  2. 100% Refund can be given if there is a problem with the quality of the product(s), and the customer notifies us in writing within 7 days of receiving the product(s). 

  3. To claim a refund, please write a Whatsapp message to + 91 8380003154 and describe the issue along with a photo of the product(s) demonstrating the issue. There is no need to ship the product back to us. 

  4. If the management concludes that there is a problem with the quality of the product, we will give a 100% refund (or replacement) for that particular product. Refund will be given within 7 working days and replacement will be given based on availability and shipping time required. Please note that in case of replacement, the shipping & handling charges will be borne by the customer.

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